Refund Policy

1. Overview

At Chomrinndhul, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our website chomrinndhul.ddd.

2. Return Eligibility

2.1 Eligible Returns

You may return products under the following conditions:

• The return request is made within 30 days of the delivery date
• The product is unopened and in its original, sealed packaging
• The product packaging is undamaged and in resalable condition
• You have proof of purchase (order confirmation or receipt)

2.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products with broken seals or tampered packaging
• Products returned after the 30-day return window
• Products damaged due to customer mishandling
• Products purchased during clearance sales (unless defective)

3. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 7 days of receiving the product
• Provide photos of the damage or defect
• Include your order number and description of the issue

We will arrange for a replacement or full refund, including return shipping costs, for verified defective or damaged products.

4. How to Request a Return

4.1 Contact Us

To initiate a return, please contact our customer service:

• Email: inquiry@chomrinndhul.world
• Subject line: "Return Request - [Your Order Number]"

4.2 Required Information

Please include the following in your return request:

• Order number
• Product name and quantity to return
• Reason for return
• Your contact information

4.3 Return Authorization

Upon approval, we will provide you with:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions
• Return address for shipment

Do not return products without first obtaining an RMA number. Unauthorized returns may be refused or delayed.

5. Return Shipping

5.1 Customer Responsibility

For standard returns (change of mind), you are responsible for:

• Return shipping costs
• Secure packaging to prevent damage during transit
• Tracking information for the return shipment

5.2 Our Responsibility

We will cover return shipping costs for:

• Defective products
• Damaged products (damage caused during original shipping)
• Incorrect products shipped

6. Refund Process

6.1 Inspection

Upon receiving your return, we will inspect the product within 5 business days. We will notify you of the approval or rejection of your refund.

6.2 Approved Refunds

If approved, your refund will be processed as follows:

• Refund will be issued to the original payment method
• Processing time: 5-10 business days
• Bank processing may take additional 3-5 business days

6.3 Refund Amount

Refunds include:

• Full product purchase price
• Original shipping costs (only for defective/damaged products)

Refunds do not include:

• Original shipping costs for standard returns
• Return shipping costs (unless defective/damaged)

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

8. Cancellations

8.1 Before Shipment

If your order has not yet shipped, you may request a cancellation by contacting us immediately. Approved cancellations will receive a full refund.

8.2 After Shipment

Once an order has shipped, it cannot be cancelled. You may refuse delivery or initiate a return once the product is received.

9. Australian Consumer Law

This policy does not limit your rights under Australian Consumer Law. You have statutory rights to a remedy (repair, replacement, or refund) if a product:

• Has a major defect
• Does not match the description
• Is not fit for its intended purpose
• Is not of acceptable quality

For major failures, you are entitled to choose a refund or replacement. For non-major failures, we may provide repair, replacement, or refund in line with Australian Consumer Law.

10. Contact for Returns

For any questions about returns or refunds, please contact us:

• Email: inquiry@chomrinndhul.world
• Please allow 1-2 business days for a response