Shipping Policy

1. Shipping Coverage

We currently ship across Australia. If shipping options are available for your address at checkout, we can deliver to that location.

2. Order Processing Times

Orders are generally processed within 1-2 business days (Monday to Friday, excluding public holidays in Queensland, Australia).

• Orders placed on weekends or public holidays are processed on the next business day
• During promotional periods, processing may take longer than usual
• If there is a stock or verification issue, we will contact you using your order details

3. Delivery Timeframes

Estimated delivery windows are shown at checkout and may vary by destination and courier performance.

• Standard shipping: typically 3-8 business days after dispatch
• Remote or regional locations: may require additional transit time
• Express options (if available): displayed at checkout before payment

Delivery timeframes are estimates, not guarantees, unless explicitly stated otherwise under Australian law.

4. Shipping Charges

Shipping costs are calculated and displayed before payment at checkout. The final amount depends on destination, shipping method, and order size.

5. Order Tracking

Once your order has shipped, we will send tracking details where available. Tracking events are provided by third-party carriers and may update with delay.

6. Failed Delivery or Incorrect Address

You are responsible for providing accurate shipping details at checkout.

• If delivery fails due to an incorrect or incomplete address, additional shipping fees may apply
• If a parcel is returned to us, we will contact you to arrange re-delivery or refund in line with applicable law

7. Damaged, Lost, or Missing Parcels

If your parcel arrives damaged, appears lost in transit, or is marked delivered but not received, contact us promptly so we can investigate.

• Report transit damage within 7 days of delivery
• Include your order number and any relevant photos
• We will work with the carrier and provide an appropriate remedy where required

8. Australian Consumer Law

This Shipping Policy does not exclude, restrict, or modify rights that cannot be excluded under the Australian Consumer Law.